Terms & Conditions
The delegate is the person whose name is on the registration application. Neither our audiences nor Change Champions and Associates tolerate the sharing of registrations. We reserve the right to actively pursue payment of the full fee from anyone found sharing or attempting to share a registration.
Seminar Delegate Cancellation Policy
A 50% refund will be offered for cancellations received up to 28 days prior to the seminar. No refunds will be given between 0-27 days prior to the seminar but replacement delegate names are accepted. No refunds will be given for dinner cancellations 0-3 days prior to the seminar. If you have an unpaid invoice as at the first day of an event and for any reason do not attend, we will pursue payment as we will have already incurred costs on your behalf. Sorry, there are no refunds on drinks/canapé bookings, so please don’t ask. Applications for cancellations and substitutions of delegates are only accepted in writing by email to firstname.lastname@example.org.
Webinar Delegate Cancellation Policy
Change Champions and Associates will accept cancellations from Webinars with a 90% refund up to 7 days prior to the seminar.
Change Champions and Associates will do its utmost to ensure that its Webinars run smoothly and to our service delivery standards. We will refund your registration fees if you are not able to join a webinar or you exit early due to a technical fault at our end during our service delivery. If you are claiming a refund for not being able to access our service, you must contact our support team immediately (ie during the webinar) you discover the fault and our team must have a reasonable opportunity to rectify the fault.
Change Champions and Associates will not refund registration fees for the following:
• If you contact us after the webinar to advise that you were unable to access the service
• If you use faulty/outdated/slow equipment or your equipment/technology fails for any reason whatsoever
• If you have provided us incorrect or inaccurate information
• If you have missed your session ie wrong day, date, time, too busy etc
• If you decide to leave the webinar session early
• Or any other reason beyond proven technical fault at the service provider end.
The published programs are subject to change without notice. Please check the website for the latest version of the program and/or latest information about speaker changes.
Payment of Registration Fees
Payment is required for all registration fees prior to the seminar.
If you register at the early-bird rate for a workshop and then decide to transfer your registration to a workshop held on a later date, please note that the early bird discount no longer applies and you will be required to pay the standard price.
Discounted Registration Fees
We reserve the right to charge you the full standard registration fee if you register online, claim a discount for an online payment and then choose to not pay by credit card online as per the offer.