Outpatients: Improving Patient Flow and Service Integration


Session 1 A New Era for Outpatients Services?
  • The Future of Outpatient Services In Queensland
    Opening Address delivered by Dr Tony O'Connell, Director General, Queensland Health
    The Future of Outpatient Services In Queensland [download]
  • Access and Accountability: New Agendas for Outpatient Services

    Invited Address delivered by Terry Symonds. Acting Director, Performance, Acute Programs and Rural Health

    Department of Health, Victoria


    Access and Accountability: New Agendas for Outpatient Services [download]
  • Community Eye Care - From Project to Sustainability
    Invited Address delivered by Ann Clark, Chief Executive, Royal Victorian Eye and Ear Hospital
    Community Eye Care - From Project to Sustainability [download]
Session 2 Service Quality and Improvement
  • ENT Express: Using Patient Journey Modelling as an improvement tool for the Royal Newcastle Ear, Nose and Throat Ambulatory Care Clinics

    Delivered by  Dr Joanne Curry, Senior Lecturer, Health Informatics, University of Western Sydney, NSW

    Todd McEwan, Director Operations, Acute Hospital Network,Hunter New England Local Health District, NSW 
    ENT Express: Using Patient Journey Modelling as an improvement tool for the Royal Newcastle Ear, Nose and Throat Ambulatory Care Clinics [download]
  • Royal Referral Revolution

    Delivered by Nicole Payne, Assistant Nursing Director, Specialist Outpatient Coordinator,Royal Brisbane and Women’s Hospital, QLD and James Muller, A/Deputy Director – Health Informatics,Royal Brisbane and Women’s Hospital, QLD


    Royal Referral Revolution [download]
  • Positive Patient Outcomes: The Result of Comprehensive Multi-disciplinary Referrals to Minimise Potential Risks Identified at Pre-admission

    Delivered by Elizabeth Riddell,  Area Manager, Pre-Admission Clinic,

    St John of God Hospital Subiaco, WA 
    Positive Patient Outcomes: The Result of Comprehensive Multi-disciplinary Referrals to Minimise Potential Risks Identified at Pre-admission [download]
  • Preadmission Service Review - Passport to Better Health Outcomes
    Delivered by Claire Culley, Divisional Director, Surgical Services,Western Health, VIC  
    Preadmission Service Review - Passport to Better Health Outcomes [download]
Session 3 - Reducing the Wait
  • Improving patient flow and waiting times for postoperative Ear, Nose and Throat
    Delivered by Susan Trapani, ENT Specialty Nurse, Children’s Hospital at Westmead, NSW  
    Improving patient flow and waiting times for postoperative Ear, Nose and Throat [download]
  • Collaborative Approach to Reducing Waiting Times in Outpatient Clinics
    Delivered by Melanie Thomas, Ambulatory Care Manager, Sydney Cancer Centre, Royal Prince Alfred Hospital, NSW and Kath Sanderson, Nursing Unit Manager, Sydney Cancer Centre,Royal Prince Alfred Hospital, NSW  
    Collaborative Approach to Reducing Waiting Times in Outpatient Clinics [download]
  • Spinal Assessment Clinic-implementation of a new model of care
    Delivered by Matt Sutton, Physiotherapy Manager, Ambulatory Care, Flinders Medical Centre, SA  
    Spinal Assessment Clinic-implementation of a new model of care [download]
Session 4 - Service Review and Improvement
  • Improving patient safety and increase funding through data integrity
    Delivered by Nikki Kelly, Project Officer, Royal Brisbane and Women’s Hospital, QLD and Nicky Payne, Assistant Nursing Director, Specialist Outpatient Coordinator, Royal Brisbane and Women’s Hospital, QLD  
    Improving patient safety and increase funding through data integrity [download]
  • Streamlining Outpatients and Pre-Admissions

    Delivered by Debra Quinn, Clinical Nurse, Specialist Outpatients and Preadmission Unit,

    Robina Hospital, QLD 
    Streamlining Outpatients and Pre-Admissions [download]
  • Further Refinements to RGH Arthroplasty Outpatient Care Pathway
    Delivered by Christine Doerr, Orthopaedic Management Facilitator, Repatriation General Hospital, SA  
    Further Refinements to RGH Arthroplasty Outpatient Care Pathway [download]

Session 5 Improving Ambulatory Care at the Interface
  • One Canterbury Health System- moving and quaking
    Opening Address delivered by Dr Graham McGeoch, General Practitioner and Hyperbaric Medicine Consultant, The Canterbury Initiative, New Zealand   
    One Canterbury Health System- moving and quaking [download]
  • Consumers as Essential Partners
    Delivered by Carol Bennett, Chief Executive Officer, Consumers Health Forum, ACT  
    Consumers as Essential Partners [download]
  • Where Do Our Patients Go?
    Delivered by Nicole Payne, Assistant Nursing Director, Specialist Outpatients Coordinator,Royal Brisbane and Women’s Hospital, QLD and co-authored with Linda Cuskelly, Acting Policy and Compliance Coordinator – OSIM, Royal Brisbane and Women’s Hospital, QLD  
    Where Do Our Patients Go? [download]
  • Clinical Redesign & Flow Improvement Strategies – Hunter New England Local Health Network (HNELHN) Diabetes Services, Tamworth
    Delivered by Sandra Harrison, Manager, Primary Care Services/TCHS Quality Coordinator, Hunter New England Local Health Network, NSW  
    Clinical Redesign & Flow Improvement Strategies – Hunter New England Local Health Network (HNELHN) Diabetes Services, Tamworth [download]
Session 6 Improving Flow and (Community) Integration
  • Shared Care Community Clinic (Diabetes)
    Delivered by Rene Hinton, Diabetes Clinical Nurse Consultant, Sunshine Coast Diabetes and Endocrinology Service, Queensland Health, QLD  
    Shared Care Community Clinic (Diabetes) [download]
  • The Geriatric Flying Squad – An initiative in community aged care management
    Delivered by Amanda Klahr, Clinical Nurse Consultant,War Memorial Hospital, NSW  
    The Geriatric Flying Squad – An initiative in community aged care management [download]
  • Kidney Business

    Delivered by Sandi Smith, Senior Administration Officer, Department of Renal Medicine,

    Royal Brisbane & Women’s Hospital, QLD and Caroline Shelverton, Clinical Nurse Consultant, Department of Renal Medicine, Royal Brisbane & Women’s Hospital, QLD 
    Kidney Business [download]
  • Improving Outpatient Efficiency Through Nurse-led Telephone Discharge
    Delivered by Stacey Brimstone, Surgical Discharge/Referral Nurse, Cairns and Hinterland Health Service District, QLD  
    Improving Outpatient Efficiency Through Nurse-led Telephone Discharge [download]
Session 7 Specialist Clinics and Improving Efficiency
  • Clinical Practice Improvement Project – Improving Waiting Times For Hand Plastics Outpatients
    Delivered by Andrea Smallman, Clinical Service Coordinator, Flinders Medical Centre, SA   
    Clinical Practice Improvement Project – Improving Waiting Times For Hand Plastics Outpatients [download]
  • Physiotherapy Outpatient Screening Clinics – Productivity in 2010
    Delivered by Christine Frith, Senior Physiotherapist, Physiotherapy Department, Melbourne Health, VIC  
    Physiotherapy Outpatient Screening Clinics – Productivity in 2010 [download]
  • Orthopaedic Outpatients RBWH. Moving with the times …. improving the flow
    Delivered by Ila Stuer, Clinical Nurse Consultant, Orthopaedic Outpatients Department, Royal Brisbane and Women’s Hospital, QLD  
    Orthopaedic Outpatients RBWH. Moving with the times …. improving the flow [download]