Outpatients- Beating the Waiting Game


Pre-seminar workshop

Workshop facilitated by Philippa Robinson, Philippa Robinson Consulting, UK

Philippa Robinson Workshop
Download Powerpoint Presentation
  • PreEvent Workshop with Phillipa Robinson
    Is Clinicial Leadership Vital to Transformational Change Management? [download]

Session 1 Queensland Health - Beating the Waiting Game
  • Dr Tony O'Connell
    No more waiting ... Your mission is clear [download]
  • A/Prof Stephen Lew
    Specialist Clinics reform in Victoria - the journey [download]
  • Stephen Pratt
    Gold Sponsor Presentation - Q-MATIC Australia Pty Ltd [download]
Session 2 Redesign for Sustainability
  • Jane Evans
    Redesign to Support the Whole of Patient Journey in Victoria Public Hospital Specialist Clinics [download]
  • Peter Schoch
    There's more than one way to skin a cat ... Reforming Orthopaedic Outpatients [download]
  • Dr Graham Mercer & Christine Doerr
    Hip and Knee Arthroplasty Outpatient Service Redesign [download]
  • Dr Peter Dewar
    Reduced wait times for Tertiary Outpatient clinics through Alternate Models of Care [download]
Session 2A Clinics and Process Change Management
  • Judy Hartman
    Outpatient Hand Therapy Led Clinic Strategy [download]
  • Dr Lucinda Hogan
    Early intervention of Dupuytren's contracture with percutaneous needle fasciotomy; a preliminary study at Dandenong Hospital, Victoria [download]
  • Leonie Carberry
    Patient Focused Bookings [download]
  • Lisa Broad
    Project Managing Change in Model of Care [download]
Session 3 Reducing the Wait
  • Andrea Smallman
    The Wait is Over: New Models of Care for Plastic Surgery Outpatients [download]
  • Robyn Coyne
    The Osteoarthritis Hip and Knee Service - optimising the patient journey [download]
  • Jeff Bull
    Taking a SCOOP Out of the Public Sector Outpatient Department Workload: Improved Service Delivery for Patients at Increased Risk of Developing Colorectal Cancer [download]
Session 3A Reducing the Wait by improving Administrative Efficiency
  • Wendy Pudney
    RiMS - Electronic Outpatient Waitlist Management [download]
  • Andrew Bryett
    Implementation of the Queensland Health Primary Secondary Care Interface Project (PSCIP) - incorporating the Map of Medicine [download]
  • Peter Watson
    Reducing Waiting List in Orthopaedic Physiotherapy Outpatients in a Remote Rural Setting [download]
  • Wendy Pudney Poster -Referral information Management System (RiMS) Electronic Outpatient Waiting-list Management
    Referral information Management System (RiMS) Electronic Outpatient Waiting-list Management [download]
Session 4 An Eye on Performance - Administration & Data
  • Kristy Brown & Franca Del Rosso
    Patient Automated Arrival and Queue Management [download]
  • Stephen Thomas
    Data - From Here to Integrity [download]
  • Andrew Brown
    Collecting the VINAH Minimum Data Set Specialist Clinic Services Collection Victorian Pilot Project [download]
Session 4A Outpatients in the Community
  • Lauren Barker
    Community Rehabilitation: "home vs centre", guidelines for optimal treatment location [download]
  • Dr Kim McFarlane & Harriet Aitken
    Enhancing Mental Health Care in Logan [download]
  • Lesley Stainkey
    Trial of strategies to reduce "long wait" referrals to public hospitals specialist clinics [download]
Session 5 Inspiration from State-based Initiatives
  • Dr Robyn Lawrence
    Improving Access - Lessons learned from WA [download]
  • Adrian Nowitkze & Phillipa Robinson
    How England tamed the queue - could this work on the Gold Coast? [download]
  • Julie Walters
    Barriers to efficient managegment of waiting lists for elective joint replacement surgery in the Central Northern Adelaide Health Service [download]
Session 6 Leadership, Coaching and Communication for Change
  • Robin Davis
    Bringing about change in English orthopaedic services - The Orthopaedic Coaching Programme [download]
  • Sheila Hirst
    Creating Dialogue for Change [download]
Session 7 Meeting Workforce Challenges
  • Dawn Skidmore
    Advanced & Extended Scope of Practice in Allied & Scientific Health [download]
  • Annette McPherson
    What are the nursing roles in Outpatients [download]
  • David Smith
    Orthopaedic Outpatients [download]