Improving the Delivery of Services for Outpatients: sharing the lessons learnt
Downloads & Resources

Day 1

Session 1
  • Outpatient Services in Queensland: Is reform or revolution needed?
    Dr Stephen Duckett [download]
  • International perspective: Delivering a maximum 18 week elective referral to treatment pathway for patients in England - the background story
    Philippa Robinson [download]
  • S.O.S. – Do you get the message?
    Michelle Bruckner & John Stibbard [download]
Session 2
  • New Approaches to Old Problems in Ambulatory Services
    Catherine Tracy [download]
  • Outpatient Demand Management Strategies: The Alfred Hospital, Melbourne
    Sandra Capron [download]
  • Outpatient Departments: When All Seems Impossible
    Gay Hughes [download]
  • Improving Patient Experiences in Victorian Outpatient Departments
    Lisa McKenzie [download]
Session 3
  • A team approach to creating capacity through systems change in cardiac outpatient clinics
    Leonie Carberry [download]
  • Building consistent membership in multidisciplinary care planning teams to enhance outcomes for patients undergoing radiation treatment for cancer in the outpatient setting
    Sally Anne Jones [download]
  • Evolution of Rehabilitation Outpatient Services over 25 Years
    Lyndell Abood & Dr Joseph Sandanam [download]
Session 3a
  • Upper limb patient care pathways deliver better access and better outcomes for patients
    Vicki Moss [download]
  • Utilising international evidence based best practice guidelines to reduce demand for outpatient services
    Dr Paul Pers [download]
  • Evidence-Based Guidelines Improve Performance Measures in Orthopaedic Outpatients for Low Back Pain
    Dr Brian McGuirk [download]
Session 4
  • Innovative tool for improving attendance rates at outpatient nutrition services in a public hospital setting
    Tania Logan [download]
  • Communication breakdown: implementing a referral system in outpatients
    Kerry Leaver [download]
  • Answering the Call for OPD
    Nicole Payne [download]
  • Preadmission but not always in a hospital
    Debi Whitham [download]
Session 4a
  • ENT Outreach in North Queensland
    Lorraine Mathews [download]
  • ‘FROGS’ in North Queensland
    Dr Margaret O’Brien [download]
  • Lean in a community setting: the challenges, wins and lessons learnt
    Lynette Adams [download]

Day 2

Session 5
  • Development of an Outpatient Improvement and Innovation Strategy
    Maree Roberts [download]
  • Delivering a maximum 18 week elective referral to treatment pathway for patients in England -challenges and achievements so far
    Philippa Robinson [download]
  • Outpatient Reform in Western Australia: How to move a mountain
    Dr Shirley Bowen [download]
Session 6
  • The Service Improvement Team – Developing a model for sustainable improvement in outpatient services
    Libby Carter [download]
  • The power of outpatient redesign in improving the patient journey
    Andrea Smallman [download]
  • The OA Hip and Knee Service: How can we improve the outpatient experience for joint replacement referrals?
    Maree Roberts [download]
  • Radiotherapy Business Process Improvement Program in NSW
    Matthew Mikus-Wellings [download]
Session 6a
  • From chaos to mayhem... making a waiting list almost manageable
    Ghislaine Wharton [download]
  • Focus on OPD - Trials and Tribulations
    Jeanne Fremont [download]
  • Chronic Disease Management Model of Care
    Ann Donnelly [download]
  • Chronic Disease Management Model of Care
    Matt Percival [download]
  • African Refugee Women’s Health Pilot Project
    Sylvia Gray, Karen Thorpe & Sue Porter [download]
Session 7
  • Nurse Led Colo-rectal Cancer Follow-up Clinic
    Sally Thompson & Jenny Keene [download]
  • Nurse Led Clinics: the gatekeepers to improved specialist access
    Sally Skuthorpe [download]
  • Building a new model of care for Diabetes management
    Dr Tony Russell [download]
  • A Role for Specialised Hepatology Nursing in Ambulatory Care
    Denise Bray [download]
Session 7a
  • Joint Project in Lean Thinking Health Information Services and Outpatients Department
    Elva Redenbach [download]
  • Outpatient Reform at Austin Health
    Belinda Rickard [download]
  • Service Redesign – Hands up, who wants to work in Outpatients?
    Karen Adcock [download]
  • Redesigning access to services through innovative approaches to outpatient service delivery models
    Wilf Williams [download]
Session 8
  • Telehealth and health services delivery – the experiences of the Centre for Online Health
    Phil Johnson [download]
  • Integration: The Key to True Sustainability of Telehealth Clinical Application
    Craig Kennedy [download]
Session 8a
  • Development of the Gynaecology Care Co-ordinator Role
    Annette McPherson & Jo Snodgrass [download]
  • Have you heard? Complimentary care in Audiology
    Deborah Mackenzie [download]