Best Care, Best Place: Designing and Improving Patient Flow


Session 1 - Strategy and Redesign to Improve Patient Flows
  • Raj Verma

    Raj Verma

    Director, Health Services Performance Improvement Branch

    NSW Department of Health


    Raj Verma [download]
  • Dr Frank Daly

    WA Four Hour Rule Program: Finding solutions around patient flow

    Executive Clinical Lead, Four Hour Rule Program, Royal Perth Hospital

    State-wide Executive Clinical Lead, Four Hour Rule Program

    Department of Health, WA


    Dr Frank Daly [download]
Session 2 - Pre-Hospital Care and Managing Emergency Department Flows
  • Vino Ramkissoon

    Daring to hand over the spade….planting seeds of innovation from grassroots up: How clinicians led and developed innovative Model of Care for a Hospital redesign

    Change Manager, Organisational Psychologist

    Service Improvement Unit

    Bay of Plenty District Health Board, New Zealand


    Vino Ramkissoon [download]
  • Paul Stewart

    Pre Hospital Thrombolysis – Feasibility of in the Field Administration by Paramedics in Rural and Regional NSW

    Cardiac Care Project Manager

    Ambulance Service of NSW


    Paul Stewart [download]
  • Jodie Huntley-Forde

    New models of acute care - just DUIT!

    Clinical Nurse

    The Prince Charles Hospital

    Queensland Health
    Jodie Huntley-Forde [download]
  • Jason Cloonan

    ESP – Emergency Surgical Pathway: A review of the successful redesign of

    Emergency Surgical flow

    Clinical Services Coordinator, Ward 5D & Emergency Surgical Pathway

    Flinders Medical Centre, SA


    Jason Cloonan [download]
Session 3 - Models of Service and Care Delivery
  • Sharon Morton

    Routine Morning Transfers from Flinders Medical Centre (FMC) to Repatriation

    General Hospital (RGH) - working together

    Director of Acute Medical Services

    Division of Medicine, Cardiac and Critical Care

    Flinders Medical Centre

    Adelaide Health Service, Southern Area, SA


    Sharon Morton [download]
  • Nicola Graham

    Allied Health: Right Model, Right Mix

    Senior Speech Pathologist – Acute Team Leader

    The Prince Charles Hospital, Queensland Health  
    Nicola Graham [download]
  • Rebecca Smith

    Technology- a vital piece of the puzzle in patient flow

    Acting Research and Quality Officer

    Internal Medicine Services

    The Prince Charles Hospital, QLD


    Rebecca Smith [download]
Session 3A - Designing Patient Flow and Improving Service Delivery
  • Brydie Quinn

    Southern Health Central Patient Flow Unit – Losing control locally, or gaining a global perspective?

    Director, Patient Flow

    Southern Health, VIC


    Brydie Quinn [download]
  • Karen Dixon

    Better health service access for Country South Australians: Best care, Best place

    Manager Service Initiatives

    Country Health SA


    Karen Dixon [download]
  • Lynne James

    Designing and Improving Patient Flow- A Service Provision Model

    Team Leader Operational Flow

    Adelaide Health Service Mental Health Directorate, SA.


    Lynne James [download]
Session 4 - Stimulating Flow
  • Lisa Gilbert, Jane Bassham

    Improving Flow by Unlocking the "Backdoor"

    Flinders Medical Centre, SA


    Lisa Gilbert, Jane Bassham [download]
  • Jodie Altschwager

    100 + - The very long stay patient

    Nursing Director Patient Flow

    Adelaide Health Service, SA


    Jodie Altschwager [download]
  • Sonia Thomas

    Improving Team Communication Can Improve Patient Flow

    Project Manager

    Southern Health, VIC


    Sonia Thomas [download]
Session 4A - Managing the Wait
  • Samantha Miller

    Implementation and establishment of Arthroplasty Referral and Assessment Clinics (ARAC) six months on and beyond

    Project Manager ADAM

    Arthroplasty Demand and Allocation Management

    Repatriation General Hospital, SA


    Samantha Miller [download]
  • Frankie Clark

    No longer a number – Patient focused journey through arthroplasty services at

    Repatriation General Hospital

    Clinical Practice Coordinator

    Repatriation General Hospital, SA


    Frankie Clark [download]
  • Nicky Wallace

    The Evolution of a Bed Allocation System

    Patient Flow Coordinator

    Adelaide Health Service Mental Health Directorate, SA


    Nicky Wallace [download]

Session 5 - Accessing Best Care in Best Place
  • Pippa Bagnall

    An Emergency: Taking control of the demand and access for urgent care services

    UK Healthcare Reform Consultant

    Chairman Realise Health, UK

    Presentation highlights

    Streamlining access and managing the demand for urgent care through a single point of telephone access

     Integrating primary care staff within the Emergency Department

     The new NHS UK, GP contract and commissioning consortia-an opportunity or a step backwards?

     Workforce and financial modelling for a cost-effective, safe and high quality urgent care service-demonstrating the benefits


    Pippa Bagnall [download]
  • Fotini Strongylos

    Ambulatory And Community Care – Defined Point Of Access

    Manager – Defined Point of Access

    Ambulatory and Community Care

    Southern Health, VIC


    Fotini Strongylos [download]
  • Jeanette Walters

    Delivering Improved Flows – the hospital to community transition

    Director, Health Service Integration

    Population and Primary Health Care

    Southern Adelaide Health Service (SAHS), SA


    Jeanette Walters [download]
  • Susan Williams and Paul Herbert

    Fixing the Gaps and Improving the Patient Journey

    Aboriginal Patient Journey

    Country Health, SA

     


    Susan Williams and Paul Herbert [download]
Session 6 - Facilitating Discharge, Hospital Avoidance or Substitution
  • Mary Fenn

    Building a stronger interface with community

    Assistant Nursing Director, Community Interface Services

    Royal Brisbane and Women’s Hospital, QLD


    Mary Fenn [download]
  • Helen Tuxworth

    Compack a better journey

    Manager

    Peninsula Community Centre Inc, NSW


    Helen Tuxworth [download]
  • Dr Bin Ong

    Hospital in the Home in the 21st Century – The combined Day Hospital/Third Door/Hospital in the Home hybrid model

    Director, Ambulatory Medicine

    Bankstown Hospital

    Sydney South West Area Health Service, NSW


    Dr Bin Ong [download]
  • Julie Hoekman

    Mental Health Hospital Substitution

    Mental Health Transitional Care Consultant

    Adelaide Health Service Mental Health Directorate, SA


    Julie Hoekman [download]
Session 7 - Services for Patients
  • Dawn Skidmore

    Developing New Service Models

    Principal Consultant Project Officer

    Department of Health, SA


    Dawn Skidmore [download]
  • Diana Franklin

    Minimising Functional Decline - Care Coordination Team Implementation and

    Evaluation at the Geraldton Hospital

    Older Patients Initiative Project Officer,

    Aged and Community Care Services,

    WACHS – Midwest, WA


    Diana Franklin [download]
  • Wendy Colley

    Tablelands Transitional Aged Care Program

    Coordinator

    Hunter New England Area Health Service, NSW


    Wendy Colley [download]
Session 8 - New Ideas at Work
  • Margi Moncrieff

    Improving the management of lower segment caesarean section (LSCS) wound

    complications

    Wound Management Nurse Practitioner (WMNP),

    Flinders Medical Centre, SA


    Margi Moncrieff [download]
  • Jonathan Holt

    A Breath of Fresh Air – Working Together to Develop Integrated Pathways of Care for Chronic Obstructive Pulmonary Disease

    Clinical Integration Coordinator,

    HealthOne NSW - Raymond Terrace

    Greater Newcastle Cluster

    Hunter New England Health, NSW


    Jonathan Holt [download]