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There’s a lot to be said for saying a heartfelt “thank you” at work. There is considerable research that shows that, by saying ‘thank you” and meaning it, you can uplift and motivate staff, improve productivity, build confidence, self-esteem and relationships and improve job satisfaction. That’s a pretty good outcome for being appropriately grateful for work done, with the... Read More

Where there is anger, there is always pain underneath. Eckhart Tolle “That’s just Merridy. She’s always angry. It’s just who she is”, explained the Assistant Director to a consultant arriving for a short assignment. “She’s very bright, perhaps too intelligent for the job. She is also very prickly. Don’t mind her. Her work is good. Every now and then she, well, she just erupts. We... Read More